Shipping Policy

At CGChin, every product is made-to-order — crafted individually to ensure the highest quality and attention to detail. When you place an order, we produce it just for you, combining artistry, craftsmanship, and care in every step.

The collaboration between our in-house design team and  trusted manufacturing partners worldwide allows us to offer beautiful, personalized products at affordable prices — while ensuring reliable global delivery.

Shipping Carriers

We partner with major global carriers such as USPS, FedEx, DHL, UPS and local postal services, depending on your region and delivery method.

Production & Delivery Times

Please note that your Estimated Arrival = Production Time + Shipping Time.

  • Production Time:
    Each item is created based on your customization, then carefully inspected and packaged. Production typically takes 2–5 business days depended on product's categories.

  • Shipping Time:
    Calculated from the day your order leaves our facility until it reaches your delivery address.

  • North America
    Country/Area Processing Time Shipping Time Standard Shipping Fee Expedited Shipping Fee
    United States 2–5 Business Days 5–8 Business Days $7.99 $14.99
    Canada 2–5 Business Days 7–12 Business Days $10.99 $19.99
    UK & Europe
    Country/Area Processing Time Shipping Time Standard Shipping Fee Expedited Shipping Fee
    United Kingdom 2–5 Business Days 5–8 Business Days $9.99 $15.99
    France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland, Ireland, Bulgaria, Portugal, Hungary, Slovakia, Czech Republic, Romania, Finland, Denmark 2–5 Business Days 5–8 Business Days $9.99 $15.99
    Oceania
    Country/Area Processing Time Shipping Time Standard Shipping Fee Expedited Shipping Fee
    Australia 2–5 Business Days 7–10 Business Days $9.99 $15.99
    New Zealand 2–5 Business Days 7–10 Business Days $9.99 $15.99
    Other Regions
    Country/Area Processing Time Shipping Time Standard Shipping Fee Expedited Shipping Fee
    Other Countries 2–5 Business Days 9–20 Business Days $11.99 $19.99
    * Times are estimates and may vary due to local postal conditions or customs.


Delays & Common Issues

While  most of orders arrive on time, delays can occasionally occur due to:

  • Incorrect or incomplete address details

  • Severe weather conditions or postal disruptions

  • Customs inspections or unexpected courier delays

If your order hasn’t arrived within the expected timeframe, please contact us at support@theCGChin.com. Our team will work directly with the shipping carrier to resolve the issue promptly.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email containing your tracking number.
Please allow 5–7 days for tracking information to appear in the carrier’s system.
If tracking details don’t appear immediately, it simply means the carrier hasn’t scanned your parcel yet.

If your order is past its estimated arrival date, reach out to us — we’re happy to assist.

Incorrect Address Policy

Please double-check your shipping information before completing your order.
We cannot be held responsible for delays or lost packages resulting from incorrect or incomplete addresses.

If you contact the carrier to reroute or forward your parcel after it has left our facility, we are not responsible for any loss or damage that may occur as a result.

Customer Support

Your satisfaction is our top priority. If you have any concerns about your order, shipping, or delivery, please reach out to us at through Live Chat or Email. we’re always here to help.